Support
Support
We're here to help. Find answers to common questions, get care tips, track your order, or reach out to our team.
Frequently asked questions
Where do you ship?
We currently ship to the destinations shown at checkout. Shipping options and final delivery estimates are calculated from your address.
How long will my order take?
Each FeltWhimsy piece requires 7 business days to make and prepare. Tracked shipping from the United States typically takes another 5–10 business days.
Can I change or cancel my order?
Send us a message as soon as possible with your order number. We will help where the order has not yet entered fulfillment.
What is your return policy?
Please contact us with your order number and the reason for the return. We will share the appropriate next steps for your order.
How do I care for my felt items?
Keep your character dry and display it away from direct sunlight. Use a soft brush or gentle lint roller for surface dust.
Do you offer gift wrapping?
Yes. Choose Gift Presentation on the product page to add ribbon, a personal message, and have pricing omitted.
Get in touch
Still need help?
Email support@feltwhimsy.com. Customer service is available Monday-Friday, 9:00 AM-6:00 PM Pacific Time (Los Angeles). We usually reply within 1-2 business days.