Refund policy

RETURN AND REFUND POLICY

All FeltWhimsy pieces are handmade and felted to order. Because each item is made individually, all sales are final except where an item arrives with a material defect, damage, or a significant quality issue.

ELIGIBILITY
We consider a return, replacement, or refund only for an item that arrives damaged, defective, or materially different from the item ordered. Small differences in color, shape, texture, and handmade detail are natural characteristics of handcrafted work and are not defects.

HOW TO REQUEST HELP
Email support@feltwhimsy.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. Please do not send an item back before we provide written approval and return instructions.

APPROVED REQUESTS
If we confirm a material defect or shipping damage, we may offer a replacement, repair, store credit, or refund, as appropriate. For approved returns, we will provide the return address and instructions. Return shipping is covered by FeltWhimsy only where the issue resulted from our error, a confirmed defect, or shipping damage.

REFUNDS
Approved refunds are issued to the original payment method after we receive and inspect the approved return, or after we confirm that a return is not required. Please allow up to 10 business days for the refund to appear, depending on your payment provider. Original shipping charges are non-refundable unless the issue was caused by our error.

This policy does not limit any rights you may have under applicable consumer protection laws.